A hive at your service

X-BEES!

X-Bees is the smart UCaaS platform to manage leads, improve customer service and increase sales.

Choosing a business communication solution designed to increase your conversion rate can help you achieve your business goals and significantly increase revenue.

All of this can be done with 100% guaranteed security directly from the browser, thanks to the Cloud and the magic of WebRTC technology (literally Real-Time Communication via the Web, or the ability to make chats, calls and video calls over the Internet).

X-Bees brings together all communication and collaboration initiatives in a single user interface and is specifically designed to increase sales and improve customer service performance.

Provides access to all services, including chat, audio and video, screen sharing, video conferencing, webinars, call monitoring and analysis.

What are the Advantages of its use?

keep everything under control

Analysis and monitoring

The W-TAPI application allows calls to be made and monitored from Windows applications (Wildix TAPI), or from Web pages (Wildix Web API).

WILDIX TAPI

Wildix TAPI includes all basic functions, such as call, answer, hang-up, and additional functions, such as hold, resume, transfer, confberence.

Its characteristics:

  • Multiline (to control multiple users)
  • Functions in LAN and Internet environments
  • Uses a single 5060 UDP port
  • SIP protocol support
  • TSP is compatible with TAPI 2.1 and TAPI 3.0
  • Compatible with Windows XP and later (32 and 64 bit)
  • Wildix device support.

WILDIX WEB API

Wildix Web API integrates with your CRM software, ERP, Fias/Fidelio solutions and Web applications. Through Javascript Telephony API, it is possible to manage devices connected to the enterprise Wildix PBX.

Wildix Web API offers chat functionality, presence status information, and colleague activity.

What can I do with WILDIX WEB API?

  • Make, answer, put on hold and resume a call
  • Hang up
  • Recording a call
  • Call forwarding with blind or assisted transfer
  • Receive notifications
  • Monitor calls in progress
  • Exchanging chat messages with users
  • Having information on users’ presence status and location (geolocation)
  • Set and communicate your presence status and location

Wildix Web API

Is compatible with the following browsers and above:
Firefox 21; Opera 12; Google Chrome 27; Safari 6; IE 10.

100% compatible

TAPI and WEB API Integrations

As monitoring tools to know the trend of telephone traffic, missed calls, answered calls, the most critical time slots and response times we propose:

  • CDR-View: which allows management to analyze a particular event or general productivity trends in the workplace, obtaining elements that can be of use in deciding business strategies.
  • CALL CENTER WALLBOARD: specializing in real-timeservice level agreement (SLA) monitoring. In fact, the application allows monitoring the activity of telephone operators and provides SLA information that helps measure call center performance.
Contact us

we remain available to answer any questions.

We look forward to seeing you for more information and specifications; to create together the perfect package for your business needs.